Frequently Asked Question

How to get debug message from WinPower on MAC
Last Updated 2 years ago

Let WinPower software in debug mode to collect information. Then send the debug information to us for analysis.

Step 1

If the software management interface is running, please close it.

Step 2

Exit software service by the command ./agent stop (MAC OS: sudo ./agent stop)

Step 3

Create new file "debugMonitor.txt" in the software installation path. Open it and write "0" (zero, only one character) as the content, save the file.

the default installation path of other OS is “/opt/MonitorSoftware”.

Step 4

Restart computer and operate software as usual

When the issus show again , please send us the file that locates in software install path, we will check the debug information.

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