Frequently Asked Question

Last Updated 5 years ago

It may be caused by the following conditions:

• Due to too short shutdown time or an unresolved problem, a power event which causes system shutdown may occur incessantly on each time system starts. For example, if a network communication lost event final results in system shutdown, Client will be aware of communication loss and shutdown system soon.
• Make sure that Client computer is assigned to match the actual outlet connection. Computers on NCL outlets will shutdown prior to ones on CL outlets when a power event occurs.

Follow below steps to avoid the Client shutdown/hibernation on each time system boots.

For Windows Users.

• Press F8 when your computer boots. Your system will go to Windows Advanced Options Menu and select Safe Mode option to enter the safe mode.
• Log on to your computer as an administrator.
  Note: When your computer is in safe mode, you'll see the words Safe Mode in the corners of your monitor.
• Edit the preferences.xml file located at /etc/client folder on the Client computerand search the shutdown_pause> tag as below example:
• Login the Power Master page to check the setting.
  Note: All shutdown or hibernation in safe mode will not take effectby events evoked currently.
• Press and hold the Shift key as your computer reboot to enter the GRUB screen. Press “e” key to edit the GRUB command.
• Lookup the commands similar to below examples. Append single parameter following the command as ‘root=UUIS=67f1e90f-d48b-40a3-9559-612cd821e4d1 ro quiet splash single’
• Press the Ctrl + xkey or F10key to restart the boot up process of your Linux Core in the runlevel1 mode. (single user mode)
  Note: These changes are not persistent. Any change to the kernel boot options made this way will only affect the next boot and only if you start that boot by pressing either “Ctrl + x” or “F10” while still in GRUB edit mode.
• Edit the preferences.xml file located at /etc/client folder on the Client computerand search the shutdown_pause> tag as below example:
• Restart your computer to access the page to check the settings.

?xml version="1.0" encoding="UTF-8"?>
preference>
……
action>
……
shutdown>
shutdown_pause>false
/shutdown>
/action>
/preference>

Change value from false to true. Save the preferences.xml file and restart your computer.

l Restart the service to apply new setting from the Power Master service of the Control Panel/Administrator Tools/Services.

For Linux Users (Example for Ubuntu)

linux /boot/vmlinuz-3.2.0-27-generic
root=UUIS=67f1e90f-d48b-40a3-9559-612cd821e4d1 ro quiet splash
$vt_handoff (skip…)

?xml version="1.0" encoding="UTF-8"?>

……
action>
…
shutdown>
shutdown_pause>false
/shutdown>
/action>
/preference>

Change value from false to true. Save the preference.xml file file and restart your computer.