Frequently Asked Question

Claiming battery failure
Last Updated 2 years ago

If you have found the batteries are defect, please collect the below information. This will help us to identify the issue and provide you the replacement batteries on warranty.

UPS model Serial Number Battery Type Battery Voltage Battery Batch Quantity
10000 PRT 181023-2342342 CSB HR1234W 6V-7V 170326NV11 8
VFI 10000 PRT 181023-2342342 CSB HR1234W 6V-7V 170326NV12 12
VFI 3000 RMG 83121508101520
CSB UPS12460 13.1V 150326NC16 5
VFI 3000 RMG 83121508101520
CSB UPS12460 7.2V 150326NC16 1
etc..
Please note that a single UPS might have batteries from several batches, please list them separately. In most cases the voltage in the whole string remains in a certain, narrow range, i.e. 6-7VDC, you can group them in the list. If you find a battery, which is significantly different condition, please list it separately.

Different batteries have the batch number printed/stamped on different places, but it is always easy to find:
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