Frequently Asked Question

Site Wiring Failure
Last Updated 2 years ago

A typical reason for error "Site Wiring Failure" are swapped Line and Neutral lines. UPS is sensitive to correct wiring of neutral and line, while typical electrical device sees no difference.

  • UPS with Schuko plug and socket
    • you can just turn the plug by 180 degrees
  • UPS with French plug and socket
    • it will require rewiring in the wall socket or in the UPS. Contact the support or local electrician.
  • Three phase UPS
    • please let the technician to swap phase order.
In many UPS this error can be disabled, nevertheless, it might cause some problems. A typical symptom is problem with AC recovery after mains failure.

Another typical reason for this "Site Wiring Failure" is issue with grounding. Make sure that your UPS is correctly grounded!

Please Wait!

Please wait... it will take a second!